Art by Samuel Policies and Procedures
Each print is produced based on the custom specifications requested by the customer in their order such as print size, type of paper and specific mounting options. Prints will be ordered with the photography lab within 2 business days of receipt of a customer order and is expected to be produced within 3-5 business days. All completed customer orders will be dropped shipped to the mailing address on the order from the photography lab.
Due to the customization, occasionally select items may require additional time and you will be notified in advance via email of any such delays. Different items on the same order could be shipped at a different time. Please do not be concerned if one package arrives prior to receipt of the entire order. Email confirmations will be sent as packages are shipped and will include tracking numbers when available. Credit cards are process at time of shipment.
Our primary carriers are FedEx and UPS, although other carriers may be used based on package and shipping location. Therefore, our customers do not get to choose carrier of choice. Oversized items may take special shipping arrangements and a carrier will contact you to arrange for delivery. Please be considerate to respond promptly to the freight carriers as to not incur storage charges for your products. If delivery appointment is missed, customer may be charged a redelivery fee that could range from $10-$150 and will be dependent on the freight carrier.
Refused delivery of or return of a non-defective, undamaged item customer is responsible for return shipping fees as well as a restocking fee of 25% plus the cost of a gator board or metal mounting, if applicable, of the item’s price.
All orders are customized and may not be cancelled after 24 hour from placing the order. We will gladly replace an item within 30 days if it is considered damaged, defective, or an error was made on our part while filling the order.
We want you to be completely satisfied with your art from Art by Samuel. Each print is produced based on the custom specifications and considered a customized product, therefore; some rules do apply to returns.
Please contact us at email@example.com before returning any prints for return instructions. Returns sent with no prior approval from our customer service department will be returned to sender.
In the event a print needs to be replaced, the return of the original print must be received by Art by Samuel within 30 days from the initiated return date or your account will be charged full price for the replacement item.
With all orders, please carefully inspect your package for any damage or defects upon delivery. If you notice damage or a defective print you must note them on the shipping receipt and refuse the delivery.
Products Returned After 30 days
For items returned after 30 days, Art by Samuel will grant a credit of up to 50% of the item’s value, less the original and return shipping charges.
Please note that it takes us 7 to 10 business days to process returns once they arrive at our Returns Center.
Art by Samuel may issue a full or partial refund for an order. To be eligible for a refund, you must return the print in the same condition you received it, and the return must be postmarked within 30 days of shipment. All returned prints will be inspected for a return to be awarded.
If you receive an item different than what was described, damaged or defective, you may return the item (within 30 days of receiving the shipment). Please email our customer service at firstname.lastname@example.org with your name, order number, approximate date of the purchase, and reason for return and we will contact you with return instructions. When arranging a return, please be as descriptive as possible regarding the problem with the order. If the return is a result of our error, defect or damage during shipping we will refund the full cost of the print and shipping charges.
If returning an item for reasons other than defect, damaged or incorrect item received, the following charges will not be refundable and will be subtracted from any refunds:
- shipping charges,
– the cost of mounting on gator board or metal, if applicable, and
– a processing fee of 25% of the original cost of the print.
You can expect to receive your refund within four weeks of shipping your print back to us. In many cases this will be sooner, but processing times may vary. We will notify you via email with the details of your refund, and issue your refund in the form of payment used to make your purchase.
Partial Refunds will be issued for the following items:
- Prints returned for reasons other than defect, damaged or incorrect image or size due to our error
– Most items that are returned more than 30 days after delivery
– Any item that has obvious signs of use
– Any item not returned in the condition it was received.
If you received a faulty item and need to exchange it for the same item please contact Art by Samuel via email email@example.com and include the following information: First name, last name, order number, and email address.
This information must be identical to the information originally submitted on your order. Please provide contact information so that we may contact you.
Large Items Shipped By Specialty Carriers
We are happy to accept returns for large items that are shipped via our specialty shippers. However, these items require a special type of return which must be coordinated through our returns department. Please contact firstname.lastname@example.org.
Order Cancellation Policy
Please submit any cancellation via your account online or email to email@example.com within 24 hours of placing the order. Email cancellations must contain the following: First name, last name, order number, and email address. This information must be identical to the information originally submitted on your order. Please provide contact information so that we may contact you if we have questions in regards to canceling your order.
Every effort will be made to accommodate the cancellation of your order, providing your order has not been produced by our photography laboratory. In the event that a cancellation was submitted via email, and your order was produced by the photography laboratory, we will gladly provide a partial refund of 70%, minus applicable shipping costs.
We at Art by Samuel understand your concerns about the security of online transactions. Therefore, we use PayPal Pro that provides a Secure Socket Layer (SSL) technology available to ensure the privacy of any information you submit through this site.
What information do we collect?
We collect information from you when you register on our site, place an order, subscribe to our newsletter, respond to a survey or fill out a form.
When ordering or registering on our site, as appropriate, you may be asked to enter your: name, e-mail address, mailing address, phone number, or credit card information. You may, however, visit our site anonymously.
What do we use your information for?
Any of the information we collect from you may be used in one of the following ways:
- To personalize your experience (your information helps us to better respond to your individual needs)
– To improve our website (we continually strive to improve our website offerings based on the information and feedback we receive from you)
– To improve customer service(your information helps us to more effectively respond to your customer service requests and support needs)
– To process transactions
Your information, whether public or private, will not be sold, exchanged, transferred, or given to any other company for any reason whatsoever, without your consent, other than for the express purpose of delivering the purchased
product or service requested.
- To administer a contest, promotion, survey or other site feature
– To send periodic emails
The email address you provide for order processing, will only be used to send you information and updates pertaining to your order.
If you decide to opt-in to our mailing list, you will receive emails that may include company news, updates, or service information, etc.
Note: If at any time you would like to unsubscribe from receiving future emails, we include detailed unsubscribe instructions at the bottom of each email.
How do we protect your information?
We implement a variety of security measures to maintain the safety of your personal information when you place an order or access your personal information.
We offer the use of a secure server. All supplied sensitive/credit information is transmitted through PayPal Pro that included Secure Socket Layer (SSL) technology and then encrypted into their payment gateway database only to be accessible by those authorized with special access rights to such systems, and are required to keep the information confidential.
After a transaction, your private information (credit cards, social security numbers, financials, etc.) will not be stored on our servers and will be completely deleted from PayPal Pro after 29 business days.
Yes (Cookies are small files that a site or its service provider transfers to your computers hard drive through your Web browser (if you allow) that enables the sites or service providers systems to recognize your browser and capture and remember certain information
Do we disclose any information to outside parties?
We do not sell, trade, or otherwise transfer to outside parties your personally identifiable information. This does not include trusted third parties who assist us in operating our website, conducting our business, or servicing you, so long as those parties agree to keep this information confidential. We may also release your information when we believe release is appropriate to comply with the law, enforce our site policies, or protect ours or others rights, property, or safety. However, non-personally identifiable visitor information may be provided to other parties for marketing, advertising, or other uses.
Third party links
Occasionally, at our discretion, we may include or offer third party products or services on our website. These third party sites have separate and independent privacy policies. We therefore have no responsibility or liability for the content and activities of these linked sites. Nonetheless, we seek to protect the integrity of our site and welcome any feedback about these sites.